My order inquiries

How can I track my order?

To track your order, please send us your order # and your request on the following email and we will track it for you or get in contact with one of our customer service representatives by clicking on “contact us” on the chatbot and they will track it for you.

 

 

Info@cleolaboratories.com

How can I edit something in my order?

To edit something in your order, please send us your order # and your request on the following email and we will do it for you as long as the order is still in the warehouse and is not out for delivery or contact one of our customer service representatives by clicking on “contact us” on the chatbot and they will help you.

 

 

Info@cleolaboratories.com

I received a wrong order &/or damaged products. What should I do?

In case you receive a wrong order or a damaged product, please send us your order # and your request on the following email or contact one of our customer service representatives by clicking on “contact us” on the chatbot and they will help you.

 

info@cleolaboratories.com

 

How can I cancel my order?

To cancel your order, please send us your order # and your request on the following email and we will cancel it for you or contact one of our customer service representatives by clicking on “contact us” on the chatbot and they will help you.

 

 

Info@cleolaboratories.com

How can I return & exchange/refund policies?

Returns / Exchange & Refund of unused/undamaged products are acceptable within 14 days from delivery date.

 

Shipping fees of returns is 30 L.E and 60 L.E for exchanges.

 

Refunds take place within 2-5 working days and is done through vodafone/orange/etisalat cash services.

 

For returns, exchange, refund, please send us your order # and your request on the following email: info@cleolaboratories.com or contact one of our customer service representatives by clicking on “contact us” on the chatbot and they will help you.