How can we help?

Visit our page for quick access to our dedicated support team, and don’t forget to explore our comprehensive FAQs section for instant answers to common queries. We’re here to assist you in every way possible.

From shipping to payments and beyond, we’ve got you covered.

FAQs

  • Put the product(s) you would like to purchase in the shopping cart.
  • Press on continue shopping if you would like to purchase more items or proceed to checkout. Don’t forget to write the coupon before heading to the checkout page so you can enjoy the offer!
  • Fill in your correct information and full information then place the order!

For cancelations, please send us your order # and request to cancel it on the following email:

info@cleolaboratories.com

To change anything in the order, you have to cancel it FIRST, then place another new order

Shipping cost in all areas all across Egypt is set to 40 L.E only.

  • Cairo & Alexandria: Your order will typically be delivered within 24-48 hours.
  • Canal & Delta: Please allow 2-4 working days for delivery.
  • Upper Egypt: Shipping to Upper Egypt usually takes 5-7 working days.

You can return unopened and undamaged products within 14 days. The return shipping cost is 40 Egyptian pounds (EGP). For exchanges, if you wish to exchange your order with another product after receiving it in good condition, the cost for the exchange is 75 Egyptian pounds (EGP).

To check the status of your order, please log in with your credentials and verify whether your order has been shipped or not.

Still have a question?

Please contact us for more information. For further details, kindly reach out to us via the following email: info@cleolaboratories.com