Shipping & Returns

Shipping & Return/Exchange & Refund Policy

  • Shipping cost in all areas all across Egypt is set to 25 L.E only!
  • Standard shipping time:
– Cairo & Alexandria: 24-48 hours.
– Canal & Delta: 2-4 working days.
– Upper Egypt: 5-7 working days
  • You can return your unopened/undamaged product within 14 days for 25 L.E shipping cost. For the exchange, to exchange your order with another one after you have received it and it is in good condition, the cost of exchange is 50 L.E.
  • As for refunds, it takes from 2-4 working days for any refunds to take place. Refunds are also within 14 days from the purchase date.
For returns/exchange & refund, please contact us on:
– info@cleolaboratories.com
https://www.facebook.com/cleo.laboratorieseg
https://www.instagram.com/cleo.laboratorieseg/
 

FAQs

Frequently asked questions

1- How can I place an order?
– Put the product(s) you would like to purchase in the shopping cart.
– Press on continue shopping if you would like to purchase more items or proceed to checkout. Don’t forget to write the coupon before heading to the checkout page so you can enjoy the offer!
– Fill in your correct information and full information then place the order!
 
2- How can I cancel/change my order?
– For cancelations, please send us your order # and request to cancel it on either of the following
info@cleolaboratories.com
https://www.facebook.com/cleo.laboratorieseg
https://www.instagram.com/cleo.laboratorieseg/
– To change anything in the order, you have to cancel it FIRST, then place another new order.